Privacy Policy
Last Updated: August 2026
At Looty Co., we respect your privacy and are committed to handling your personal information
responsibly.
This Privacy Policy explains what information we may collect when you visit our website, place an order, or contact us, and how that information may be used.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery
- address
- Order and purchase information
- Payment-related information
- Messages or enquiries you send to us
- Website usage and technical information, such as browser, device, and IP information
- Cookies and similar website technologies
We only collect information reasonably necessary to operate our website, process orders, provide customer service, improve our services, and meet applicable legal obligations.
2. How We Use Your Information
We may use your personal information to:
- Process and confirm your orders;
- Arrange delivery;
- Communicate with you
- regarding your order;
Provide customer support; - Process returns, refunds, or replacements;
- Prevent fraudulent or unauthorized transactions;
- Maintain business and transaction records;
- Improve our website and customer experience;
- Send marketing communications where you have consented or where otherwise permitted by law;
- Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment providers.
Where a third-party payment gateway processes your payment, your payment information may be handled directly by that provider according to its own privacy and security practices.
Looty Co. does not necessarily receive or store your complete card or banking credentials.
4. Delivery Information
To fulfil your order, we may share necessary information such as your name, contact number, delivery address, and relevant order information with courier or delivery service providers.
This information should only be used as necessary to complete your delivery and related services.
5. Third-Party Service Providers
We may use trusted third-party companies to help operate our business, including:
- Courier and delivery providers
- Payment processors
Website hosting providers - Website and e-commerce service providers
- Email or communication providers
- Analytics and security services
These providers may process limited personal information where necessary to provide their services.
6. Cookies
Our website may use cookies and similar technologies to remember customer preferences, maintain shopping-cart functionality, understand website usage, improve performance, and provide relevant
functionality.
You can manage or disable certain cookies through your browser settings. Disabling some cookies may affect certain website features.
7. Marketing Communications
Where required, we will obtain your consent before sending promotional emails or other marketing communications.
You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order or customer-service request may still be sent where necessary.
8. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transaction, or electronic storage method can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including processing orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory obligations.
10. Your Personal Information
Subject to applicable Sri Lankan law, you may have rights concerning your personal information, including requesting access to or correction of certain personal information we hold about you.
Where applicable, you may also request deletion or restriction of certain information, subject to legal and legitimate business record-keeping requirements.
To make a privacy-related request, please contact Looty Co. using the contact information available on our website.
11. Children's Privacy
Our website and products are not specifically directed toward young children.
We do not knowingly seek to collect personal information from children except where permitted by applicable law.
12. External Websites
Our website may contain links to third-party websites or services.
Looty Co. is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, or applicable requirements change.
The latest version will be published on our website with the updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how Looty Co. handles personal information, please contact Looty Co. through the contact details provided on our website.