FAQ
Frequently Asked Questions
Have a question about your order, products, delivery, or skincare consultation?
We’ve answered some of the most common questions below to help make your LOOTY CO. shopping experience simple and convenient.
Shipping & Delivery
How long does delivery take?
We offer island-wide delivery across Sri Lanka. Orders are typically delivered within 3–4 business days, depending on your location.
How much is delivery?
Delivery charges may vary depending on your location and order. The applicable delivery fee will be shown during checkout.
Do you deliver outside Colombo?
Yes! We provide island-wide delivery across Sri Lanka, including areas outside Colombo.
How can I track my order?
Once your order has been processed and dispatched, you will receive the relevant delivery information to help you track your order.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so we can assist you.
Orders & Payment
How can I place an order?
Simply browse our products, add your preferred items to your cart, proceed to checkout, and complete your order.
What payment methods do you accept?
We accept secure online payment methods available at checkout, including Visa and Mastercard.
Is my online payment secure?
Yes. We prioritize your security and provide a safe and encrypted checkout experience.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation.
Can I change my order after placing it?
Please contact us as soon as possible if you need to make changes. We’ll do our best to assist before the order is processed.
What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order details and clear photos of the product and packaging. Our team will review the issue and assist you with the next steps.
Products & Skincare
How do I know which skincare product is right for me?
Choosing skincare depends on your skin type, concerns, and routine. If you’re unsure, our Personalized Skin Consultation can help you better understand your skin and choose suitable products.
Do you offer skincare consultations?
Yes. You can book a Personalized Skin Consultation with Dilly Amerasinghe, Certified Skincare Coach and Licensed Esthetician.
Can I use multiple skincare products together?
This depends on the products and your individual skin needs. We recommend following the product instructions and seeking professional guidance when combining active skincare ingredients.
Pre-Orders & Restocks
How do I know when a product is back in stock?
Keep an eye on our website and social media pages for restock announcements. You can also contact us to ask about the availability of a specific product.
Can I request a product that isn't listed on the website?
Yes! If there’s a particular skincare or beauty product you’re looking for, feel free to contact LOOTY CO. and let us know. We’ll do our best to assist you.
Can I pre-order an out-of-stock product?
Pre-orders may be available for selected products depending on supplier availability. Contact our team to check whether a specific product can be pre-ordered.
Still Have Questions?
Can’t find the answer you’re looking for?
We’re here to help.
Contact the LOOTY CO. team and we’ll be happy to assist you with your skincare and beauty needs.